Frontline Support Associate - German and English language

Other

Customer Service

Remote Any or no experience required

Short Description

On behalf of our client, M Plus, a leading international provider of customer experience, business process outsourcing (BPO), and digital support services, we are looking for a motivated candidate who will successfully meet the requirements of the position: Frontline Support Associate - German and English language

Description

Deliver high-quality support to customers, couriers, and restaurant partners through live chat and phone communication.
Handle inquiries and resolve issues in a timely, professional, and customer-focused manner.
Ensure smooth day-to-day delivery operations by monitoring orders and addressing potential issues proactively.
Collaborate with internal teams and external partners to provide efficient solutions and maintain service quality.
Build positive relationships with customers and partners while contributing to an exceptional overall service experience.

Requirements

Advanced proficiency in both German and English (written and spoken).
Strong communication and interpersonal skills.
Ability to learn quickly, manage multiple tasks, and work effectively in a fast-paced environment.
Customer-oriented mindset with a commitment to delivering a high level of service.
Strong problem-solving skills and the ability to work collaboratively within a team.
Flexibility to work in shifts, including weekends, as part of a 7-day operation.
Previous customer support experience is an advantage but not required.
Students and entry-level candidates with a strong willingness to learn and develop are encouraged to apply.

Offer

Remote work with the flexibility to work from the comfort of your home.
Flexible employment options, including full-time and part-time contracts (4 or 6 hours per day).
A comprehensive benefits package, including private health insurance, employee discounts, paid training, a birthday day off, and additional perks.
The opportunity to work in a dynamic, international environment alongside a diverse and supportive team.