Customer Care Specialist- German Language

Short Description

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist- German language.

Description

• Manage incoming calls and customer service inquiries by telephone and email
• Provide accurate, valid, and complete information
• Identify and assessing customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Requirements

• Advanced level in German
• B2+ level English skills
• Strong phone contact handling and active listening skills
• Ability to multitask, prioritize and manage time effectively
• Exceptional problem-solving and ability to respond to different types of characters
• Adaptive skills and team spirit