Customer Care Specialist- German Language
Belgrade
Remote Any or no experience required 1-3 Years Of Professional Experience
Short Description
On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist- German language.
Description
- Manage incoming calls and customer service inquiries by telephone and email
- Provide accurate, valid, and complete information
- Identify and assessing customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
Requirements
- Advanced level in German
- B2+ level English skills
- Strong phone contact handling and active listening skills
- Ability to multitask, prioritize and manage time effectively
- Exceptional problem-solving and ability to respond to different types of characters
- Adaptive skills and team spirit
