Service Administrator
Beograd
Contract 1-3 years of professional experience On-site
Tetra Pak is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With almost 25,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, “PROTECTS WHAT’S GOOD™," reflects our vision to make food safe and available, everywhere. More information about Tetra Pak is available at www.tetrapak.comThe following position is open in Serbia (Belgrade) office:
Service Administrator
The successful candidate for this position will be under the supervision of CSO Support Team Leader and responsible for:
- Execute the delivery of high-quality service administration, for a defined CSO area, to the relevant field force stakeholders.
- Ensure that the relevant stakeholders are involved in a timely manner and with a high level of co-operation to drive satisfactory back-office administration
- Execute internal order management and follow up
- Execute end to end intercompany billing for Service Engineers borrowed from one market to another market by opening service orders
- Execute billing for Service Engineers towards customers
- Execute admin preparation for Customer Training Process
- Execute Service Contract management and follow up
- Execute service administration with consistent application of global standards, processes, local and legal requirements.
- Participate in the continuous improvement activities and implementation of best practices related to service administration
- Travel arrangement support for service engineers
- Business Administration or Finance background
- Minimum 2 years of administration experiences
- Highly proficient in spoken and written English
- Good computer skills (MS office, Outlook, …)
- Knowledge of SAP would be considered as an advantage
- Is great in numerical and analytical skills and can handle complex subjects
- Good organization and communication skills
- Loves working in dynamic and challenging environment
- Is passionate, business driven & client oriented
- Service Minded and good cooperation with other departments and colleagues
- Self-driven, independent personality
- Super User experience will be considered as an advantage
