Services Account Representative

Short Description

On behalf of our client, Tetra Pak, Manpower Serbia is looking for a candidate to take on the role of Services Account Representative (SAR).

• At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
• We are looking for a Services Account Representative, who will be the main customer contact for operational Services business matters. This includes facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction. 

Description

• Provide input to the preparation of the sales strategy including Technical Service Part of Key Account Plan by using internal and external data sources
• Analyze and follow up sales opportunities and promote services based on customer information, together with SKAM/ SAM
• Manage customer relationships from an operational perspective through structured communication
• Analyze and follow-up customer satisfaction results together with Technical Service functions
• Coordinate and follow-up the service events with customers
• Support the preparation of service contract execution and confirm resources for delivery of services and service delivery control
• Coordinate and follow-up Service Contract execution and Service Contract fulfilment
• Support customer inquiries, respond and channel it into the organization.

Requirements

• Minimum 3 years of professional experience in Customer Service
• University degree of Bachelor or equivalent (specialized on technical field is desired)
• Self-driven, proactive and highly structured individual with client focused mindset
• Fluent Serbo-Croatian and English language knowledge is a must
• Good working knowledge of MS Office, SAP is being an asset
• Ability to handle multiple tasks and prioritize between them
• Excellent communication skills