Supervisor Customer Service Representative

• Define, manage, and coordinate first-level customer support operations.
• Ensure customer requests are resolved promptly and in accordance with company standards and service level agreements (SLAs).
• Oversee the implementation of customer service procedures for all support tasks.
• Manage the team’s daily activities and ensure efficient, smooth operations.
• Lead, support, and guide the team in achieving defined goals and objectives.
• Focus on developing team members to improve their skills and competencies continuously.
• Ensure accurate customer data management and optimize the entire order-to-cash process.