Strategic Relationship Manager - ACE Team

• This role is within Belgrade ACE team who covers small/med asset managers clients around the globe. Belgrade ACE team is part of the global ACE organization, responsible for client satisfaction and growth
• Responsible for 3 key objectives for their individual portfolio of clients: Ensure client satisfaction (health score); Expand footprint (harvesting); Prevent revenue attrition (churn)
• Lead and establish strong personal relationships with clients and represent BlackRock software business in a compelling fashion
• Liaise with the client's key stakeholders in the region and provide strong leadership for the eFront relationship Specifically tasked to build senior connectivity within their client base
• Develop a strong working relationship with clients to promote adoption of their technologies
• Develop strong relationships with all groups within BlackRock to ensure an excellent client experience and convey client requirements to relevant teams as necessary (Product, Support, Business Development, etc.)
• Responsible for maintaining accurate CRM data and ensuring adherence to internal processes and protocols