Store Manager

• Overall responsibility for the store's revenue and expenses
• Achieving sales targets and business objectives as defined by the manager
• Leading the store staff to achieve sales and profitability KPIs through high standards of operational execution
• Analyzing store performance and taking timely action as necessary
• Ensuring the customer experience in the store through the Flying Tiger Copenhagen customer service approach

• Implementing the Flying Tiger Copenhagen concept of commercial and operational models, following manuals and guidelines
• Ensuring a smooth and efficient product reception process, coordinating with store staff scheduling
• Managing staff planning, according to Customer Zone (peak customer in the store)
• Assign routine and non-routine tasks in preparing the daily schedule for sales assistants, ensuring that activities are carried out in the most efficient manner
• Ensure that concept standards are followed in stores providing reports (using the reporting tool in the application)
• Monitor ongoing processes to ensure accurate inventory data
• Ensure that the store complies with local policies, legal requirements and ethical standards, including local health and safety regulations
• Lead, coach and train store teams to effectively execute and maintain visual merchandising standards
• Ensure that processes and procedures are followed. E.g. cash handling, security, HR policies

• Overall responsibility for store employees: managing the entire employee lifecycle, including contract management, onboarding and training of new employees, motivating and developing staff, physical and mental well-being, as well as the work environment, sick leave and follow-up, succession planning and termination
• Responsible for recruitment and hiring, with the approval of the regional manager
• Ensuring compliance with basic labor laws, collective agreements and policies
• Developing and motivating store staff, ensuring talent development, well-being and retention in the store
• Building and maintaining strong relationships; contributing to effective teamwork through collaboration across the organization
• Facilitating and communicating company and brand values, goals and culture
• Training and supporting store staff in sales, visual merchandising and store operations