Client Success Strategist/Manager – Digital Marketing & AI

Short Description

On behalf of our client, New Perspective, a digital marketing agency helping B2B companies scale through SEO, PPC, HubSpot automation, content marketing, and AI-driven insights, Manpower Serbia is seeking an experienced professional for the position of Client Success Strategist/Manager – Digital Marketing & AI.

Description

Strategic Client Leadership & Growth

• Own a portfolio of 6-10 B2B client accounts, with responsibility for retention and growth (targeting 110% net revenue retention and ~10% annual account growth)
• Act as the strategic growth partner to director- and VP-level stakeholders
• Develop integrated marketing strategies across SEO, PPC, email, content, automation, and performance analytics
• Lead quarterly business reviews focused on ROI, pipeline impact, and future growth initiatives
• Identify and drive upsell and cross-sell opportunities aligned with clients' business objectives

Performance Oversight & Cross-Functional Alignment

• Collaborate closely with project management and production teams to ensure high-quality execution aligned with strategy
• Ensure deliverables connect clearly to KPIs and broader business objectives
• Proactively identify risks to retention and performance — and address them early
• Maintain strong scope awareness in partnership with production leadership

Data-Driven Decision Making

• Interpret performance data and translate insights into actionable growth recommendations
• Guide clients through performance reporting with clarity and confidence
• Leverage automation and emerging AI tools to improve campaign efficiency and strategic insight

Top performers in this role:

• Consistently maintain strong client retention
• Drive measurable account growth year over year
• Lead confident, strategic client conversations
• Anticipate risks before they become issues
• Elevate the quality of thinking across internal teams and client engagements

Requirements

• 5+ years in a client-facing agency role, managing B2B accounts
• Demonstrated success in retaining and growing sophisticated clients (ideally in SaaS, tech, or industrial sectors)
• Strong commercial mindset — you understand margin, scope, and growth levers
• Ability to lead strategic conversations with senior stakeholders
• Working knowledge of SEO, PPC, content strategy, email marketing, and HubSpot
• Confidence in interpreting performance data and translating it into business impact
• Proactive communication style — you anticipate challenges rather than react to them
• Strong prioritization and organizational skills across multiple accounts

Bonus Points If You Have

• Experience managing website redesign or complex digital transformation projects
• Familiarity with AI-assisted marketing tools and automation platforms
• Experience contributing to account expansion or upsell strategy

Working hours: EST (Serbia 2pm - 10pm)