Pit boss
Belgrade
On-site 3-5 years of professional experience
Short Description
On behalf of our client, an international studio that produces content for iGaming operators, Manpower is looking for a qualified candidate for the position of Pit boss.
Description
- Supervision of the studio: monitoring gaming processes and ensuring compliance with company rules and policies
- Overseeing the performance of game presenters and shufflers on the floor
- Monitoring and cooperating with the Risk Management Department (detecting suspicious activities or potential fraud)
- Checking the quality of video and audio streams (mobile and desktop versions)
- Controlling and verifying the proper functioning of studio equipment
- Preparing reports and maintaining incident documentation
- Managing gaming tables (opening/closing, publishing for clients, searching for information)
- Performing daily control of game statuses and payout accuracy
- Forwarding incidents to relevant departments
- Updating and maintaining documentation
- Providing hands-on training for new pit supervisors
- Responding to emergency situations and technical issues
- Collaborating with the Risk Management Department, Team Leaders, Tier 2 Support, Technical Operations (TechOps), and Customer Support
- Meeting KPI targets defined for this role
Requirements
- At least 3 years of experience within the gaming industry
- Excellent knowledge of gaming rules and procedures
- Understanding of compliance standards in the gambling industry
- Strong command of English (B2/C1) and ability to maintain documentation in English
- High level of attention to detail, responsibility, and stress resilience
- Ability to make quick decisions in real-time situations
- Previous experience in a supervisory or managerial role within the gaming industry is an advantage
- Basic troubleshooting skills for web-based systems
- Familiarity with internal systems (back office, video surveillance, etc.)
- Strong leadership skills, ability to coordinate teams, and resolve conflicts
- Willingness to work in shifts
- Experience with tools such as Jira and Confluence is a plus
