AFR/OFR OPS Specialist - Chinese language

Belgrade

Logistics, Warehousing and Transport

On-site 1-3 Years Of Professional Experience

Short Description

On behalf of our client, DHL Global Forwarding, we are looking for motivated candidates for the position of AFR/OFR OPS Specialist - Chinese language.

Description

Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
Ensure that correct costs and revenues are captured against customer’s profile and solve simple issues and proactively seek guidance to solve more complex issues
Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
Manage shipments in line with the customer service commitment
Track, record and proactively communicate exceptions/operational irregularities
Responsible for high shipment data quality
Follow and implement necessary regulatory compliance procedures relating to commodity and locations for shipments
Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
Support new business during hypercare phases
Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
Investigate/supports invoice disputes
Identify and communicate recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
Identify and communicate performance issues of suppliers, and propose solutions to improve performance
Implement and follow all instructions and requirements to ensure the health and safety at work.
Performs all other duties as requested by the Superior Manager
Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Identify customer’s needs, analyse and solve problems and promote DGF service combined with tailor made solutions if necessary;
Supporting the customer contact by assistance in preparing customer documents;
To take care during work about customer satisfaction.

Requirements

Professional proficiency in Chinese (spoken and written).
Good command of English, both spoken and written.
A university degree is preferred.
Previous experience in a similar role is preferred.
Excellent communication and organizational skills.
Ability to work in a dynamic environment and manage multiple tasks simultaneously.
Proficiency in computer skills and Microsoft Office applications.
Proactive attitude and ability to work independently and solve problems effectively.
Strong team spirit and willingness to collaborate with colleagues in an international environment.