Relationship Manager

• Responsible for 3 key objectives for their individual portfolio of clients:
• Ensure client satisfaction (health score)
• Expand footprint (harvesting)
• Prevent revenue attrition (churn)
• Lead and establish strong personal relationships with clients and represent BlackRock software business in a compelling fashion
• Liaise with the client's key stakeholders in the region and provide strong leadership for the eFront relationship. Specifically tasked to build senior connectivity within our client base
• Develop a strong working relationship with clients to promote adoption of our technologies
• Develop strong relationships with all groups within BlackRock to ensure an excellent client experience and convey client requirements to relevant teams as necessary. (Product, Support, Business Development, etc.)
• Responsible for maintaining accurate CRM data and ensuring adherence to internal processes and protocols.

• Fluent in English and Serbian
• 3 years + in the Fintech/Finance industry (as a client, in a consulting company, with a technology provider)
• Ability to build relationships across a broad range of backgrounds from IT, operations, investment teams to C-suite
• Uncovers and meets the need of clients; builds strong working partnerships with clients and internal teams; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic
• Committed to gaining relevant knowledge, skills and experience in commercial markets; stays passionate about the business and maintains current knowledge about competitor products and services
• Strong sense of emotional ownership and accountability
• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning
• Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities
• Comfortable working diverse and multi-cultural environment

• Knowledge of capital markets – private market focus; understanding of business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied
• Technologically “aware” to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary
• A consultative approach to understanding client needs and a passion for solving problems
• Used to manage her/his work and report with data & analytics.