Manager, Regional Products and Solutions

ApplySupport and development of the market-wide CVP:

• Work with SEE markets to develop and maintain comprehensive consumer product strategy which addresses SEE markets / client needs, provides positive competitive differentiation.
• Provide subject matter expertise to drive the CVP, sales process by partnering with other key functions within Visa, as well as supporting the post-sale process including contracts, reporting, billing, and solution/benefit utilization support.
• Gather, consolidate and present product feedback and existing CVP analysis for the purpose of future enhancements and new product offerings in SEE as market wide or for banks customization.
• Make sound improvements and recommendations, including UX, communication materials, channels in order to create the best possible cardholder’s experience.
• Work closely with key internal stakeholders in SEE market such as the Business Development team, Marketing team and overall ECCA Solutions teams to understand client and market needs, challenges and influence the changes required to deliver greater product value proposition.

Customization and Solutioning:

• Engagement with banks to gather insights into their specific needs, challenges, and suggestions for CVP enhancing.
• Development of tailored product content for each bank, leveraging both local and cross-border services. This includes managing the full lifecycle, from concept and design to implementation and post-launch support.
• Ongoing market/banks and competitor analysis to ensure the product remains relevant, differentiated and aligned with current trends and customer expectations.
• Cross-functional collaboration with internal teams such as BD, Marketing, VCA, MSA others to ensure seamless product delivery and operational readiness. 
• Preparation and delivery of impactful presentations for both internal stakeholders and external partners, clearly communicating product value and strategic direction, including QBRs, RFPs. 
• Tracking of project timelines and performance metrics (OKRs) to ensure timely execution and alignment with business objectives (VAS and CIF growth). 
• Post-launch product support, including issue resolution and continuous improvement based on user feedback to maintain high levels of customer satisfaction. 
• Contribution to the strategic planning and evolution of the broader product portfolio, ensuring alignment with long-term business goals.

Strategic Nature, Management. Accountability & Scope

• Contributes to the ECCA products strategy and leads strategic projects to achieve Products milestones, VAS revenue growth and objectives for SEE.
• Manages Consumer Products across SEE as a team contributor and SME.

Decision Making & Complexity

• Decisions impact the implementation of Consumer product plans for SEE
• Helps develop market plans including business and product priorities
• Contributes to the development of consumer products strategy and recommends product improvements
• Mastery in consumer products, applies skills and competencies in challenging situations
• Operates with limited guidance in a matrix organization structure and multicultural environment
• Skillful in managing expectations across internal and external stakeholders

Financial & Organizational Scope

• The strategic Product manager’s goal is to implement tools and solutions to achieve VAS revenue growth targets (whether from Card fee or NR from Sales initiatives).
• SEE product deliverables including revenue and expense targets, performance meeting ECCA and Functional scorecards.

6. Reporting Relationships & Interactions

• Role is based in Belgrade and reports to Product delivery team Lead
• Interacts regularly with staff at all levels throughout the ECCA hub, SEE country management, SEE business development and other functional teams
• This position will involve interaction and communication with Visa stakeholders, including financial institutions, processors, agents, merchants and vendors
• This individual is expected to interact effectively with all levels of Visa management and staff. Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting structure and multinational organization. Multicultural sensitivity and good interpersonal relationship management skills are essential including the ability to work effectively – both autonomously and as part of a broader team.