Client Success Analyst

• Support the resolution of client inquiries through the ticketing system, following established processes and service standards.
• Work closely with senior team members to understand client issues, investigate root causes, and contribute to solutions.
• Help manage assigned client requests by tracking progress, updates, and follow ups.
• Communicate clearly with clients to gather information, provide status updates, and explain solutions in a professional and client friendly way.
• Assist with client onboarding into the support model and respond to functional or product related questions.
• Learn to identify recurring issues and contribute to documentation, knowledge articles, and process improvements.
• Support system configuration tasks under guidance, in line with approved client requests and best practices.
• Collaborate with internal teams (Product, Engineering, Operations) to help drive timely issue resolution.
• Develop strong time management skills to handle multiple tasks in a fast paced support environment.