Logistics Specialist

• Plan, coordinate, and execute purchase orders from the factory by forecasting demand, monitoring stock levels, and ensuring timely replenishment to support uninterrupted operations and optimal product availability;
• Manage the end-to-end sales order process, from receipt to delivery, ensure accuracy and completeness of documentation;
• Work with cross-functional questions to build an edificial supply chain;
• Coordinate with logistics and warehouse teams to ensure on-time fulfilment;
• Manage the movement of goods, materials, and resources within the ERP system;
• Analyze discrepancies between the company’s ERP system data and the data provided by the 3PL service provider, ensuring accuracy, completeness, and timely resolution of identified issues;
• Verify the collection, accuracy, and timely preparation of customer orders and outbound shipments at the 3PL provider’s facility, ensuring alignment with the company’s requirements and service standards;
• Resolve delivery to point issues in real time by monitoring online systems, coordinating with the 3PL provider;
• Provide timely and high-quality responses to customer inquiries via phone, email, and other channels, advise on product availability and delivery schedules;
• Coordinates the full claims management process (damage, loss, discrepancies, quality claims);
• Maintain and update customer and product databases;
• Provide headquarters with reports and analytics (e.g., bad BBD, customer service levels, etc.)