CBT Analyst

• Own the entire A/R process - ensuring that all invoices/contracts are handled on time, accurate, and approved correctly.
• Manage the invoicing cycle to meet or exceed month end deadlines.
• Provide recommendations to improve quality of invoicing and reporting. Ensuring compliance with all organization’s policies, procedures, and guidelines.
• Resolving customer A/R differences .
• Initiating contact on assigned customer base and effectively managing the customer relationship in order to drive resolution of outstanding receivables and securing timely payments..
• Facilitating customer payments by providing necessary documentation to customer in a timely manner.
• Ability to resolve issues independently while recognizing when escalation is appropriate.
• Participating on process improvement projects.
• Researching issues thoughtfully and thoroughly before responding or escalating.
• Providing reports and data on assigned portfolio as requested to A/R Manager.

• University Degree (Faculty of Economics or similar)
• 1-3 Years of Collections Experience preferred
• Proficiency in the full MS-Office suite: particularly MS-Excel.
• Detailed knowledge and experience of using Excel formulae/look-ups and pivot tables is required and an aptitude for learning new applications.
• Strong analytical and presentation skills.
• High degree of attention to detail and accuracy.
• Organized and methodical, possessing attention to detail, ability to work under pressure with tight deadlines.
• Excellent communication (written and verbal) in English, and preferably French.
• Strong willingness to learn with a high-level of motivation and adaptability.
• Well-organized, methodical and detail orientated with an ability to work to tight deadlines.
• Strong analytical and problem-solving skills with an ability to synthesize information and summarize key issues.
• Ability to clearly and confidently communicate in verbal and written form, with all levels of the business.
• Initiative and confidence to identify potential process improvement opportunities and helping deliver benefit to the business