IT Specialist

• Operate, monitor, and maintain on-premises IT infrastructure in compliance with Mondi global architecture, security, and operational standards
• Ensure high availability, performance, and resilience of infrastructure components supporting manufacturing (OT) and business-critical IT systems
• Perform system administration tasks, including operating system hardening, patch management, configuration changes, and vulnerability remediation in line with security and compliance requirements
• Implement, monitor, and support backup, restore, and disaster recovery processes
• Monitor infrastructure and security events using centralized monitoring tools; analyze alerts, perform first- and second-level troubleshooting, and manage incidents and service requests through the ITSM platform
• Provide End User Support (L1/L2) for workplace services, including endpoint, application, and connectivity issues
• Operate and maintain network connectivity across local and regional sites, including LAN/WAN, VLANs, routing, VPNs, and OT/IT network integration
• Administer and operate firewall and network security services, including Palo Alto Networks firewalls (policy management, rule changes, troubleshooting)
• Manage endpoint and client environments, including Microsoft Intune MDM, device enrollment, compliance policies, application deployment, and endpoint security solutions (e.g. CrowdStrike)
• Coordinate and oversee external service providers and vendors, ensuring service delivery in line with SLAs and Mondi operational standards
• Maintain accurate and up-to-date technical documentation, including system configurations, network diagrams, procedures, and operational guidelines